Last updated: January 2026
At Massage Frog, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- You have 30 days from the date of delivery to request a return.
- Items must be unused, in original condition, and in original packaging.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Items that show signs of use, damage, or wear
- Gift cards
- Items marked as final sale
Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours at
📧 info@massage-frog.com with photos of the issue.